Self-built ERPNext
Review of a self-built ERPNext setup
A medical import business • Switzerland
Two sessions found why the web shop showed no products and confirmed the tax setup.
Stuck on ERPNext? We fix, upgrade and run it.
For companies already on ERPNext: a partner who stopped answering, an older version, broken customisations or hosting. Median first response to support tickets: 1.4 hours.
Ahmad replies within 1 business day. No obligation.
- 100+ ERPNext projects
- Clients in 11 countries
- Offices in Lahore and Bremen
What we take on
Your partner stopped answering
Tickets that take days, or no answer at all. The system is taken over as it is: custom apps and scripts are documented, backups checked, and it moves to Frappe Cloud if it isn't there already.
You're on an older version
We support the three most recent ERPNext versions. If yours is older, you get an upgrade path to one of them, with every custom app tested and fixed on it before you switch.
Customisations broke
Scripts and apps that fail after an update are fixed or replaced with standard features where ERPNext now has them.
You need hosting
Your system runs on Frappe Cloud, with hosting, updates and backups handled for you. You keep Administrator access.
Start with a free health check
A written report on your system that ends in a fixed-price quote for the fix or upgrade. It covers:
- Your current version and the upgrade path
- Whether your custom apps work on the current release
- Failing background jobs and the error log
- Backups: whether they run, and whether they restore
- FBR digital invoicing readiness
Only 4 health checks run each month, so there may be a short wait.
Book a free health check- Median first response to support tickets
- 1.4 hours
- Of tickets answered within 4 hours
- 68%
Helpdesk data, last 12 months, 62 tickets.
Support plans
Tickets go through the helpdesk at support.havenir.com, so every request is tracked and nothing gets lost in email. Support hours are Monday to Friday, 10:00–18:00 Pakistan time.
Hosting and support start at USD 165 a month. That covers Frappe Cloud hosting, offsite backups, monitoring, updates and helpdesk support.
Every plan starts with the free health check, so you know what you're taking on. Book a free health check.
Facing FBR digital invoicing? It's a fixed-price integration.
“It doesn’t go down, and if it does, it’s resolved in real time.”
Sohail Shamim Qureshi
Financial Controller, PMS Packages Private Limited
Translated from Urdu.
A self-built setup, reviewed
All case studiesFrequently asked questions
Can’t find your answer? Email [email protected] or book a call.
Will we be locked in?
No. ERPNext is open source, and you get Administrator access to your system. If you want to run it yourself later, ask for a handover: customisations you paid for come with their code, and you maintain them from then on. Everything else, including subscription apps such as the FBR integration, stays Havenir's.
We set up ERPNext ourselves. Can you take it over?
Yes, including setups built with an AI assistant. Self-built setups usually hold up for accounting and simple stock, and break on manufacturing, migrated balances that don't reconcile, FBR digital invoicing or custom work. The free health check reviews what you have and ends in a fixed-price quote for the fix. We reviewed one for a medical import business in two sessions.
Can we host it ourselves?
No. While we support your system, it runs on Frappe Cloud under Havenir, so an update never breaks something we didn't test. You keep Administrator access.
Not sure what state your ERPNext is in?
A written report and a fixed-price quote, free. What you do with it is up to you. Only 4 run each month.
