Self-built ERPNext
Web shop and purchase tax fixed in two sessions
A medical import business • Switzerland
The owner set up ERPNext himself and wanted it checked; two review sessions closed both issues.
Stuck on ERPNext? We fix, upgrade and run it.
Already on ERPNext, on Frappe Cloud or your own servers? Tickets with a median first response of 1.4 hours over the 12 months to September 2026, an upgrade path to a version Frappe supports, and custom apps fixed on it before you switch. Havenir is a certified ERPNext partner, listed on frappe.io, with offices in Lahore and Bremen, and takes over from a partner who stopped answering.
Ahmad aims to reply within 1 business day. No obligation.
- No licence fees
- Fixed-price quote after a free health check
- Founder implementing ERPNext since 2015
What we take on
Your partner stopped answering
Tickets that take days, or no answer at all. The system is taken over as it is: custom apps and scripts documented, backups checked, Administrator access in your hands, and a move to Frappe Cloud if you want one.
You're on an older version
An upgrade path to one of the two ERPNext versions Frappe supports, with every custom app tested and fixed on it before you switch.
Your stock or balances don't add up
Stock values that change after back-dated entries, stock that doesn't match the accounts, bank balances that won't reconcile. Traced to the cause and fixed, so stock and accounts agree again.
Customisations broke
Scripts and apps that fail after an update are fixed or replaced with standard features where ERPNext now has them.
You need hosting
On Frappe Cloud, hosting, updates and backups are handled for you. On your own servers, updates go through us and you keep the server and backups. Administrator access stays with you either way.
The free health check ends in a fixed-price quote
A 30-minute call, then a written report on your system that ends in a fixed-price quote for the fix or upgrade. We need read access to your system, plus SSH if you host it yourself. The report covers:
- Your current version and the upgrade path
- Whether your custom apps work on the current release
- Failing background jobs and the error log
- Stock value: whether it matches the accounts
- Backups: whether they run, and whether they restore
Only 4 health checks run each month, because Ahmad does each one himself, so there may be a short wait.
Book a free health check- Median first response to support tickets, 12 months to September 2026
- 1.4 hours
Helpdesk data.
Support plan
On Frappe Cloud
From USD 165 a month
- Hosting in the region closest to your offices
- Daily offsite backups, plus our own copy with tested restores
- A full backup you can download any time
- Monitoring and updates
- Helpdesk support
Billed by how much the system is used, not by users. Prices are reviewed once a year.
On your own servers
Quoted after the free health check
- Updates and app installs, tried on your staging copy first
- Helpdesk support
You keep the server, the operating system and backups.
Helpdesk
Every request goes through support.havenir.com, so nothing gets lost in email.
Support hours
Monday to Friday, 10:00–18:00 PKT (06:00–14:00 CET, 07:00–15:00 CEST).
System down?
We aim to respond within 2 hours, any day. Response times are set in your support agreement.
The plan starts with the free health check, so you know what you're taking on, or with the project if we implement your system. Book a free health check
Facing FBR digital invoicing? It's a fixed-price integration
“Their Technical Support Team always keeps our concerns as their priority.”
Muhammad Hamza
CEO, Metro Tech Pipe Industries
Systems we reviewed and upgraded
All case studiesMetro Tech Pipe Industries • Pakistan
QuickBooks to ERPNext, upgraded ever since
Pricing by weight or length, a scale check on every delivery, nine major upgrades.
Steel pipe manufacturing
Frequently asked questions
Can’t find your answer? Email [email protected] or book a call.
Who answers our tickets?
Office staff acknowledge each ticket, and Ahmad, the founder, leads support and reviews custom code before release. We aim to reply within 1 business day; the median over the 12 months to September 2026 was 1.4 hours. His leave is planned and announced ahead, and a system that is down is still fixed.
We're in Germany, Belgium or the Netherlands. Who supports us after go-live?
The same people who built your system. You contract with Havenir Solutions GmbH in Bremen and are invoiced in euros. Tickets are answered Monday to Friday, 10:00 to 18:00 Pakistan time, which covers your morning and early afternoon; the median first response over the 12 months to September 2026 was 1.4 hours. QuickSolutions in Belgium has worked with us this way since 2022.
Who can access our system?
Access is limited to Ahmad and the staff assigned to your project. If you host ERPNext yourself, you grant them SSH access to the server.
Will we be locked in?
ERPNext is open source, and you get Administrator access to your system. Ownership, handover and exit are set out in your agreement.
What isn't covered by the plan?
Fixing what breaks, updates and questions are covered. New features, new reports, process changes, major version upgrades and training for new staff are quoted at a fixed price before work starts.
Will our customisations break when ERPNext updates?
Only if someone edited ERPNext's own code, which updates overwrite. Custom fields, scripts and custom apps are far less likely to break. We keep custom work in its own app and test it against each update.
We set up ERPNext ourselves. Can you take it over?
Yes, including setups built with an AI assistant. Self-built setups usually hold up for accounting and simple stock, and break on manufacturing, migrated balances that don't reconcile, tax and e-invoicing integrations or custom work. The free health check reviews what you have and ends in a fixed-price quote for the fix. We reviewed one for a medical import business in two sessions.
Can we host it ourselves?
Yes. Frappe Cloud is the default, but we also support ERPNext on your own servers. On your servers:
- you give us SSH access and keep a staging copy where updates are tested first
- you own the server, the operating system and backups
- we install all apps, and changes to ERPNext and its apps go through us
- server changes that affect ERPNext, such as OS upgrades or database settings, are agreed with us first
Not sure what state your ERPNext is in?
A 30-minute call, a written report and a fixed-price quote, free. What you do with it is up to you. Only 4 run each month.
